GENERAL QUESTIONS
Loon Limo provides a luxury transportation experience with premium amenities designed for comfort, style, and convenience. Every reservation includes:
- Plush leather seating
- Professional chauffeur
- 7-foot head clearance in our luxury vans for added comfort
- Pre-set cabin temperature and custom audio preferences
- Complimentary bottled water and full device charging options
- Meticulously cleaned and sanitized vehicles before every trip
Loon Limo is committed to transparent pricing—no hidden charges, no surprises. Your reservation includes clearly outlined costs, and any potential add-ons are discussed upfront.
Additional fees may apply for specific requests such as:
- Child safety seats
- Pet accommodations
- Onboard Wi-Fi service
- Meet and greet service
- Extra stops or extended wait times
- Custom chauffeur instructions or unique travel needs
Please share any special requirements during booking, and our team will provide an accurate estimate. At Loon Limo, our goal is to deliver a personalized, luxury experience with complete transparency and no surprises.
Choosing the right vehicle ensures a smooth, comfortable, and stress-free luxury experience. At Loon Limo, we offer a diverse fleet to match your exact travel needs—whether you're traveling solo or managing a large group event.
- Sedans: Ideal for 1–2 passengers with up to 3 pieces of luggage. Perfect for individual or couple travel.
- Luxury SUVs: Fit up to 6 passengers and 8 pieces of luggage. Great for small groups or business trips.
- Transit Vans: Designed for 8–14 passengers and up to 18 pieces of luggage. Best for families or group transfers.
- Limo Buses (20–24 pax): Excellent for weddings, corporate outings, and private events. Offers comfort and space.
- Motorcoaches:
- 40-Passenger Coach: Holds up to 80 bags with spacious seating and overhead storage.
- 55-Passenger Coach: Our largest option, fitting up to 100 pieces of luggage—ideal for major group travel.
Still unsure? Our team is happy to guide you through the best options based on your itinerary, group size, and luggage needs. Contact us today for tailored recommendations and white-glove service.
Each Loon Limo vehicle is equipped to handle specific luggage capacities to ensure a safe and comfortable ride. While there are no hidden fees, it’s important to consider luggage limits when selecting your vehicle.
- Standard luggage: Most sedans and SUVs accommodate 3–8 standard-size bags comfortably.
- Transit vans and larger vehicles: Perfect for larger groups or trips with extra baggage, fitting up to 18 bags.
- Motorcoaches: Designed for group travel, offering capacity for up to 100 pieces of luggage.
Bringing oversized items like skis, golf clubs, or instruments? Please let us know during booking. Our system recommends the right vehicle based on your input, or our team can assist directly with personalized guidance.
We’re here to make sure your trip is seamless—baggage included.
Yes, Loon Limo provides child car seats upon request to ensure safe and comfortable travel for families. We offer both 5-point harness car seats and booster seats, available for a modest additional fee.
Our professional chauffeurs install the car seats prior to pickup for added convenience and safety. We encourage parents to double-check the installation for peace of mind and to make any adjustments as needed.
Please request your child seat during booking so we can prepare your vehicle accordingly. At Loon Limo, your family’s comfort and safety are always a top priority.
RESERVATION SPECIFIC QUESTIONS
Yes, Loon Limo makes it easy to book your luxury transportation through our streamlined online reservation system. Whether you're planning airport transfers, point-to-point rides, or hourly service, our platform is designed for speed, clarity, and convenience.
Begin by entering your pickup and drop-off details, travel date and time, flight information (if applicable), group size, and luggage needs. Then, choose from a variety of service types:
- Airport Arrival: Pickup at the airport with flight tracking and chauffeur meet-and-greet service.
- Airport Departure: Schedule your ride to the airport—and optionally add a return trip.
- Point-to-Point: Direct service between two locations, with optional round-trip booking.
- Hourly Service: Flexible scheduling with multiple stops and on-demand chauffeur direction.
After selecting your preferred vehicle and reviewing your itinerary, simply confirm your reservation. Returning clients can log in for quick access, while new users can create an account or book as a guest.
Trust Loon Limo to deliver an efficient and luxurious booking experience, whether you're traveling for business or leisure.
We understand plans can change. Our cancellation policy is tailored based on the type of service booked:
- Hourly reservations: Require a non-refundable deposit at the time of booking. This deposit cannot be refunded under any circumstance.
- Airport transfers: Include a $20 non-refundable deposit. The remaining balance is refundable if canceled more than 24 hours before pickup time (for sedans and SUVs).
- Specialty vehicles: Larger vehicles or unique services may have different policies. Please review your confirmation email or contact us directly for details.
To modify or cancel, contact our team as soon as possible. We’ll do our best to accommodate your needs while adhering to our terms. For help, reach out via [email protected] or call (612) 345-8020.
We offer flexible reservation options to accommodate your travel needs. While some services are charged per trip, others follow hourly minimums based on vehicle type and occasion:
- Airport and Point-to-Point transfers: No hourly minimums—pricing is based on distance and vehicle class.
- Sedans & SUVs: Typically require a 2-hour minimum for hourly bookings.
- Sprinter vans & limo coaches: Often require a 4-hour minimum.
- Motorcoaches and specialty vehicles: May have 6- or 8-hour minimums depending on the event and distance.
Hourly service is ideal for events with multiple stops or unpredictable timing. It includes a dedicated chauffeur and vehicle for the full duration. Not sure what’s best? Contact our team and we’ll help you choose the right option for your trip.
We understand that last-minute changes can arise, especially with business travel or unexpected events. While we prioritize pre-scheduled reservations, Loon Limo can often accommodate same-day bookings based on availability.
- Availability: Same-day service is not guaranteed but frequently possible depending on current vehicle and chauffeur schedules.
- Same-day service fee: A 25% surcharge applies to cover expedited logistics and staff coordination.
- Booking method: We recommend calling us directly at (612) 345-8020 for the fastest service and accurate vehicle options.
Our team will provide a custom quote and match you with the best available solution. We’re committed to delivering reliable, high-end transportation—even on short notice.
Yes, Loon Limo offers multi-day reservations for business trips, tours, special events, and extended travel. Our experienced agents will work with you to tailor a reservation that meets your specific needs, including vehicle type, passenger capacity, and custom amenities like Wi-Fi or beverage service.
- Custom itinerary planning: We assist in building multi-day travel plans with optimal routes and scheduling.
- Chauffeur lodging and per diem: For overnight travel, accommodations and a daily per-diem fee for your chauffeur will be added to your reservation.
- All-inclusive pricing: You’ll receive a full quote with no hidden fees, including multi-day rates and additional services.
For the best experience, we recommend speaking with one of our reservation specialists directly. We’ll ensure your extended travel is smooth, comfortable, and professionally coordinated every step of the way.
Our goal is to provide transparent, accurate pricing from the start. When you use our online quote tool, it offers an estimate based on standard travel inputs like distance, vehicle type, and general timing. This serves as a helpful baseline while our team verifies the full details of your reservation.
- Custom review: Every submitted reservation is reviewed by our expert agents to ensure accuracy, taking into account unique needs like stops, special requests, wait times, and location-specific factors.
- Vehicle selection: Our system suggests vehicles based on party size and luggage, but upgrades, event surcharges, or special amenities can affect final pricing.
- Transparent final quote: After review, we’ll send a final, itemized price so there are no surprises on your bill.
Loon Limo combines premium service with competitive pricing, ensuring the quote you receive reflects the true value of luxury, reliability, and attention to detail. If anything is unclear, our team is happy to explain and walk you through the pricing process.
To ensure a seamless and stress-free experience, Loon Limo provides you with complete chauffeur and vehicle details 24 hours before your scheduled ride. You’ll receive an email with your chauffeur’s name, phone number, and photo so you can confidently identify them upon arrival.
Our chauffeurs follow professional identification and greeting protocols, ensuring a smooth pickup process at airports, hotels, or event venues. You can also opt in to real-time text alerts with GPS tracking and chauffeur contact information for added convenience.
We prioritize your safety, comfort, and peace of mind by keeping you fully informed throughout your journey. Should you need additional assistance, our support team is available 24/7 to help.
Airport Services
At Loon Limo, we understand that travel plans don’t always go as scheduled. That’s why we request your flight information during booking and actively monitor flight status in real time. This allows us to automatically adjust your pickup schedule based on early arrivals or delays without requiring action on your part.
If your flight is canceled entirely, we work with you to reschedule or cancel your transportation as needed. Our goal is to reduce stress and provide responsive support, so you can focus on your travel while we handle the logistics.
Whether you're traveling for business or leisure, our proactive coordination ensures that you’re not left waiting or scrambling for alternatives. With Loon Limo, your ride is one less thing to worry about.
We understand that flight schedules can change with little notice. If your itinerary is updated, it’s important to let us know as soon as possible so we can modify your reservation accordingly. This ensures that your chauffeur is available and ready at your new arrival or departure time.
Without timely communication, changes to your itinerary may not be reflected in our system, potentially resulting in vehicle or chauffeur conflicts. In some cases, late changes could also incur fees due to last-minute adjustments.
To avoid any disruptions and maintain a smooth experience, we recommend notifying us of any flight updates through a quick call or email. Our team will make immediate adjustments to your schedule and confirm the changes with you directly.
At Loon Limo, we offer two convenient options to help you locate your chauffeur upon arrival.
- Standard pickup: Head directly to the designated limousine lot at your terminal. Your chauffeur will be waiting for you with clear signage and prepared to assist with your luggage.
- Meet and Greet service: For a more personalized experience, choose our optional Meet and Greet service. Your chauffeur will meet you inside the terminal at baggage claim, help with your bags, and guide you to your vehicle. This upgrade is available for a nominal fee and is ideal for first-time travelers or those seeking extra convenience.
Both options are designed to ensure a smooth, stress-free arrival. Let us know your preference during booking so we can tailor your experience accordingly.
To ensure a smooth and efficient pickup at Minneapolis–Saint Paul International Airport (MSP) Terminal 1, please follow these step-by-step directions:
- After disembarking your flight, follow the airport signage to Baggage Claim.
- Use either the escalator or elevator to reach Level 1 and collect your luggage.
- Once you have your bags, head to the escalator near Carousel 7 and proceed down to Level T.
- Continue walking straight, passing the Delta Customer Service counters on your right-hand side.
- Follow the signs to the Brown Ramp and Limo Lot, located in the front right corner of the terminal.
- Take the final escalator up to the Limo Lot where your chauffeur will be waiting to greet you.
If you have any questions or need assistance, please contact our dispatch team directly for real-time support.
To meet your chauffeur at Minneapolis–Saint Paul International Airport (MSP) Terminal 2, please follow these directions for a smooth pickup:
- After exiting your gate, follow the signs to baggage claim and proceed to Level 1 to retrieve your luggage.
- Once you have your bags, exit the terminal through the main doors and cross the street to the parking ramp area.
- Look for signage pointing to the designated limo pickup zone located on the ground level of the Orange Ramp.
- Walk to the far right corner of the ramp where the commercial vehicle waiting area is located.
- Your chauffeur will be waiting in the designated limo area with your name and trip details.
If you have any difficulty locating your chauffeur, please contact our dispatch team immediately for assistance.
Eating and Drinking Questions
At Loon Limo, your comfort is our top priority. We understand that travel time can often overlap with mealtime or moments when refreshments are needed. Many of our vehicles are equipped to allow in-transit food and beverage consumption, making your ride more convenient and accommodating.
Please note that not all vehicles permit food consumption due to upholstery type or intended use. We kindly ask that you notify us in advance if you plan to eat or drink during your trip. This allows us to assign a vehicle that best suits your needs and ensures a clean and enjoyable environment for all passengers.
We also recommend limiting items that may cause spills or odors to maintain the high standards of cleanliness our clients expect. Our team is happy to advise on vehicle selection and guidelines to help you enjoy a smooth and stress-free ride.
At Loon Limo, we offer personalized service to make your journey as comfortable and convenient as possible. If you'd like your chauffeur to pick up coffee, lunch, or another specific item before your ride begins, please include your request during the reservation process or speak with our team in advance.
We’re happy to make these arrangements on your behalf and will add the cost to your final reservation total. However, alcoholic beverages cannot be purchased or provided.
Please note that food and beverage consumption is only allowed in select vehicles. If your reservation permits it, your items will be ready for you at the start of your ride. If not, we’ll still assist in securing your items for later use.
Billing begins once travel service starts, including time spent stopping to pick up orders. Our goal is to provide flexible, thoughtful service that enhances every aspect of your experience.
