GENERAL QUESTIONS
Elevate your travel experience with Loon Limo, where luxury meets precision, and every detail reflects our unwavering commitment to excellence. Our fleet is designed for those who expect the best, featuring premium leather seating, elegant hardwood flooring, and spacious interiors with a 7-foot head clearance in our vans to accommodate all guests comfortably.
We prioritize your comfort and convenience, ensuring each vehicle is meticulously cleaned, sanitized, and customized to your preferred temperature and audio settings before your journey begins. Enjoy complimentary bottled water and stay connected with a full range of charging options for your devices.
At Loon Limo, we are dedicated to surpassing expectations, delivering an extraordinary travel experience with every ride. Trust us to provide a seamless blend of style, comfort, and reliability that aligns with the standards you uphold. Choose Loon Limo for a service that truly redefines luxury transportation.
At Loon Limo, we are committed to providing transparent pricing, ensuring all costs are clearly detailed in your reservation. We understand that additional needs may arise, such as child seats, pet accommodations, Wi-Fi service, or special requests including meet and greet, extra stops, or other personalized services. We are here to accommodate these needs seamlessly.
Please inform us of any specific requirements at the time of booking, and we will promptly provide a precise estimate. Our focus is on delivering a seamless, personalized experience with complete transparency in pricing.
At Loon Limo, we strive to exceed your expectations, offering an exceptional travel experience that blends style, comfort, and unmatched service. We look forward to making your journey extraordinary.
At Loon Limo, we are committed to delivering exceptional travel experiences that align with the high standards of our esteemed clientele. We recognize the critical importance of selecting the right vehicle to meet your specific travel needs, whether for business or personal journeys. Our diverse fleet is thoughtfully designed to accommodate varying passenger capacities and luggage requirements, ensuring a seamless experience every time.
For individual travelers or couples with light luggage, our sedans provide an ideal solution, comfortably seating two passengers with space for three pieces of luggage. For groups of up to four, our SUVs offer a refined option, featuring ample room for passengers and up to eight pieces of luggage, ensuring a smooth and relaxing journey.
When traveling with larger groups, our transit vans offer the perfect balance of space and convenience, accommodating up to 14 passengers and 18 pieces of luggage. For corporate events, weddings, or larger gatherings, our 20-pax and 24-pax limo buses deliver a luxurious experience, capable of transporting 20 or 24 guests with ease.
For substantial group travel, our motorcoach services are designed to meet the most demanding requirements. Our 40-pax motorcoach, with capacity for up to 80 pieces of luggage, provides generous overhead space and legroom, while our 55-pax motorcoach, the largest in our fleet, can comfortably accommodate up to 100 pieces of luggage, making it the optimal choice for extensive travel parties.
At Loon Limo, we are dedicated to surpassing expectations, ensuring that every aspect of your journey is meticulously managed. Choose Loon Limo for an unforgettable travel experience that combines sophistication, comfort, and excellence in service. We look forward to being your trusted partner in luxury transportation.
At Loon Limo, we understand the complexities of preparing for travel, especially when managing the logistics of packing and transportation. To ensure a seamless and personalized experience, we offer a diverse fleet of vehicles designed to accommodate varying party sizes and luggage requirements.
Our intuitive online booking platform streamlines the process by factoring in your estimated luggage needs, automatically recommending the most suitable vehicle to comfortably accommodate all your essentials. It is important to note that each vehicle in our fleet has specific capacity limits. For oversized items, such as sporting equipment or musical instruments, we advise contacting our team directly for expert guidance.
Our dedicated agents are available to assist you in selecting the optimal vehicle, ensuring that your journey—and your belongings—are managed with the utmost care and efficiency. At Loon Limo, we are committed to removing the stress from travel, providing you with a tailored and worry-free transportation solution.
At Loon Limo, we understand the unique challenges associated with traveling with children, particularly in securing safe and comfortable transportation. To meet these needs, we offer 5-point harness and booster seats for children upon request, available for a modest additional fee.
Our professional chauffeurs ensure that these seats are properly installed prior to your departure, providing a secure and ready-to-use solution. We recommend that you verify the installation to ensure everything meets your expectations, offering added peace of mind. Choose Loon Limo for a family-friendly travel experience that places safety and convenience at the forefront.
At Loon Limo, we are committed to ensuring a seamless and comfortable travel experience for our clients. Recognizing the importance of a stress-free journey, we proactively address potential concerns related to chauffeur coordination.
To enhance your convenience and security, you will receive a detailed email 24 hours prior to your scheduled departure. This communication includes the name, phone number, and photo of your assigned chauffeur, enabling easy identification upon arrival. By providing this information in advance, we eliminate any potential confusion, allowing you to confidently proceed with your travel plans.
Our chauffeurs are thoroughly trained in professional identification and greeting protocols, ensuring an efficient and smooth pick-up process. Additionally, you have the option to receive text notifications that provide real-time updates on your chauffeur's location and contact information, further streamlining your travel experience.
At Loon Limo, we are dedicated to making your journey as effortless as possible. By offering these comprehensive communication tools and options, we empower you to stay informed and confident in our services. Should you have any additional inquiries or special requests, our team is ready to assist you with the highest level of professionalism.
RESERVATION SPECIFIC QUESTIONS
When organizing your upcoming trip, ensuring the efficient coordination of travel details is essential, particularly when booking transportation. Start by entering your information into our streamlined online booking platform. Provide key details such as your travel date and time, pick-up and drop-off locations, flight information, group size, and luggage requirements.
Once your travel details are submitted, select from our range of tailored services designed to meet diverse travel needs. For transportation from the airport to your destination, choose our "Airport Arrival" service. Conversely, select the "Airport Departure" service for your journey to the airport, and consider booking your return trip simultaneously for added convenience. For straightforward transportation between two locations, our "Point to Point" service offers a flexible solution, with the option to book a round trip.
For itineraries with multiple stops, our "Hourly" service provides the flexibility to direct your driver in real-time or pre-plan your stops during the booking process. After selecting your preferred vehicle and inputting your travel details, review and confirm your booking. Returning clients can log in for a faster experience, while new users can easily create an account via the Register Now link. Alternatively, you may continue as a guest and still benefit from our exceptional service. Rely on us to ensure your travel arrangements are seamless and efficient.
Should the need arise to cancel or modify your reservation, please be aware that our policies are designed to accommodate the specific nature of your booking. For hourly reservations, a non-refundable deposit is required at the time of booking. While we strive to offer flexibility in changes and cancellations, the deposit remains non-refundable.
For airport transfers, a $20 non-refundable deposit is required upon reservation. To be eligible for a refund of any remaining fees, cancellations must be made at least 24 hours prior to the scheduled pickup time for sedans and SUVs. Please note that different cancellation policies apply to our larger and specialty vehicles. Cancellations received with less than the required notice will incur the full charge.
We remain committed to delivering the highest standard of service, even in the face of unexpected changes to travel plans. We appreciate your understanding and cooperation with our policies, which are essential to maintaining the availability of our trained staff and well-maintained vehicles for all clients. If you have any questions or require further clarification regarding our cancellation policy, please contact our dedicated representatives, who are ready to assist you.
To provide our clients with the most competitive pricing options, we offer a variety of reservation types designed to meet diverse travel needs. Our Airport and Point-to-Point reservations are optimized for seamless, time-efficient transportation, ensuring a smooth journey without time constraints.
For those requiring greater flexibility, we offer hourly services with minimum durations of two, four, six or eight hours, depending on the vehicle size and event requirements. This option is ideal for clients with multiple stops or who need to navigate various destinations within a specified timeframe. With our hourly service, you benefit from a dedicated vehicle and driver for the duration of your reservation, ensuring convenience and reliability throughout your journey.
At Loon Limo, we understand that business travel plans can change unexpectedly, often requiring same-day transportation. While our primary focus is on pre-scheduled bookings, we are equipped to frequently accommodate last-minute requests, ensuring a seamless and timely journey to your destination. However, there are important considerations when requesting same-day service.
Managing same-day requests requires a heightened level of coordination, which may necessitate adjustments to vehicle and chauffeur schedules. To maintain our commitment to delivering exceptional service under these circumstances, a 25% same-day service fee is applied to cover the additional resources required. While we acknowledge that this fee may be an inconvenience, it enables us to consistently meet your transportation needs with the highest standards of efficiency and reliability.
Our team is dedicated to providing a stress-free and responsive travel experience, even on short notice. For same-day requests, we recommend contacting our agents directly via phone, rather than booking online. Our agents will address your inquiries, provide a detailed quote, and work with you to select the most suitable transportation solution. Trust Loon Limo to deliver on-demand service with the efficiency and excellence you expect.
Absolutely! Our seasoned agents are here to streamline the booking process and offer tailored recommendations to align with your specific needs, ensuring your confidence in the decision. From helping you select the right vehicle type and size to incorporating extra amenities like Wi-Fi, we've got you covered.
It's important to note that there are additional considerations for lodging and daily per-diem for the chauffeur if your journey involves overnight stays out of town. These costs will be seamlessly added to your reservation, ensuring transparency and clarity in your travel arrangements.
We are committed to providing complete transparency in trip pricing and ensuring a seamless booking process. Our online quoting tool offers an estimated cost based on your travel requirements, serving as a preliminary guide while the final pricing is confirmed by our team. Our intuitive online booking form further simplifies the process, enabling you to select the appropriate vehicle tailored to your party size and luggage needs.
Upon submission, our experienced reservation agents conduct a thorough review of your quote, ensuring accuracy and clarity in pricing. This meticulous approach eliminates unexpected costs, ensuring that the final price aligns with your expectations while maintaining the highest standards of service.
Accurate and transparent pricing is fundamental to our commitment to quality. Our rates reflect the premium nature of our vehicles and the expertise of our professionally trained drivers, ensuring a comfortable and stress-free journey. With competitive pricing, we deliver exceptional value, offering a memorable travel experience that meets your budget without compromising on excellence.
Airport Services
At Loon Limo, we understand the complexities of travel and are committed to ensuring a seamless experience for our clients. To optimize your journey, we collect your flight details at the time of booking and proactively monitor your flight status. This allows us to adjust our transportation schedule in real-time, eliminating the need for you to coordinate with us and reducing your travel-related stress.
We also recognize that unforeseen circumstances can impact your plans. In the event of a flight cancellation, we are prepared to collaborate with you to modify or cancel your ride as needed. We are dedicated to providing the flexibility and support required to navigate any challenges, ensuring your experience remains smooth and worry-free.
We understand that flight schedules can change unexpectedly. In the event of such changes, it is essential to notify us promptly so we can adjust your reservation accordingly. This proactive communication enables us to ensure that a chauffeur is prepared and waiting for you at your updated arrival time.
Without timely notification of flight adjustments, we may be unaware of changes to your itinerary, which could impact vehicle and chauffeur availability, potentially leading to late change fees and inconvenience. To maintain the highest level of service and avoid any disruptions, we strongly encourage you to inform us as soon as possible. This allows us to swiftly update your reservation and ensure a seamless transportation experience.
At Loon Limo, we are committed to ensuring a seamless airport arrival experience tailored to your needs. We offer two convenient options to enhance your journey. For those familiar with the airport and preferring an independent approach, you may proceed directly to the designated limousine lot, where your chauffeur will be ready to assist you.
For first-time travelers or those requiring additional support, we recommend our premium Meet and Greet service, available for a nominal fee. With this service, your chauffeur will meet you at baggage claim, provide assistance with your luggage, and escort you to your vehicle, ensuring a smooth transition. Elevate your airport arrival experience with Loon Limo's services, designed with your convenience in mind.
To ensure a smooth and efficient journey, please follow the clearly marked signs from the gate to baggage claim. You may use the escalator or elevator to proceed to Level 1.
After retrieving your luggage, please head towards the escalator near Carousel 7 to access Level T.
From there, continue straight, passing the Delta Customer Service counters on your right. Follow the signage directing you to the Brown Ramp and Limo Lot, located at the front right corner. Take the escalator to promptly meet your chauffeur.
Please proceed out of Security Checkpoint 1 or 2.
If you have checked luggage, take the escalators down to Level 1 to retrieve your bags.
Once you have your belongings, you have two options:
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Return to Security Checkpoint 2 and take the skyway across to the Purple parking ramp. Upon entering the lot, use the elevators on your right to descend to ground level, then follow the signs to the Ground Transportation Center where your chauffeur will meet you.
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Alternatively, you can exit through Door 6 and cross directly to the limo area.
Your chauffeur will be ready to assist you upon your arrival at the designated location.
Eating and Drinking Questions
At Loon Limo, we prioritize your comfort and convenience, ensuring that your travel experience is both seamless and productive. Understanding the importance of your time and the need for multitasking, we’ve equipped many of our vehicles to accommodate in-transit eating, allowing you to enjoy meals and beverages as you travel. However, please note that some vehicles may have specific restrictions where food consumption is not permitted.
At Loon Limo, we are committed to exceeding your expectations by not only meeting your luggage needs but also by personalizing your transportation experience to suit your preferences. Should you require special arrangements—such as a specific order, coffee, or lunch to be ready upon your arrival—please communicate these through our reservation form or by consulting with our staff. Understanding the demands of your schedule, we offer the added convenience of making purchases on your behalf, which can be seamlessly included in your reservation total. Please note that while we strive to accommodate your requests, we are unable to procure alcoholic beverages.
Furthermore, please be mindful that charges for these additional services commence when travel begins. Therefore, if you request a stop to make purchases, charges will initiate at that point and continue until the conclusion of your transportation services. Elevate your travel experience with our personalized and convenient add-on options.
