Loon Limo's
Terms and Conditions
I. DEPOSITS AND REFUNDS
All deposits rendered to Loon Limo Service, LLC ("the Company") are nonrefundable, and the Company bears no liability in the event of a mechanical failure during the charter. The Company will make reasonable efforts to compensate for lost time by providing services at a mutually agreed-upon future date.
II. DAMAGE LIABILITY
The client assumes full financial responsibility for any damage caused to the Company's vehicles during the rental period by the client or any party under the client’s supervision. A fee of $100.00 will be assessed for each carpet or seat burn, and a sanitation fee of $250.00 will be imposed when necessary.
III. ALCOHOL AND DRUG PROHIBITION
The consumption of alcohol by individuals under the legal drinking age and the use of controlled substances within the Company's vehicles are strictly prohibited, in accordance with applicable federal, state, and local laws. The client is fully responsible for any legal penalties or fines incurred due to violations of this provision.
IV. TERMINATION OF SERVICES
The Company reserves the right to terminate any service without refund in the event of improper conduct or indiscretions by the client or any individual in the client’s party. This termination is at the discretion of the chauffeur.
V. PROHIBITION OF STANDING THROUGH THE SUNROOF
Standing through the sunroof of the Company's vehicles is strictly prohibited, as mandated by law. Violations may result in enforcement by legal authorities.
VI. SMOKING PROHIBITION
Smoking within any vehicle owned or operated by the Company or its affiliates is prohibited. A minimum charge of $250.00 will be imposed for any violations of this rule.
VII. OVERTIME CHARGES
Any services extending beyond the initial fifteen (15) minutes of the prearranged time will incur overtime fees as documented on the official run sheet. The client is responsible for these fees.
VIII. WINTER WEATHER DELAYS
The Company and its affiliates are not liable for delays or termination of services caused by inclement winter weather, including unsafe road conditions. No refunds will be issued in such instances.
IX. ARTICLES LEFT IN VEHICLES
The Company and its affiliates are not responsible for personal items left behind in the Company's vehicles. Clients are advised to check the vehicle for any personal belongings upon conclusion of the rental.
X. PAYMENT AND AUTHORIZATION
Balances for services rendered will be charged to the client’s payment method on file upon completion of services. The Company may place an authorization hold for the full reservation amount prior to the start of the reservation.
XI. SEATING CAPACITY LIMITS
The legal seating capacity of the Company’s vehicles must not be exceeded under any circumstances, in compliance with state and federal law. No exceptions will be made.
XII. PAYMENT METHODS
Unless otherwise agreed upon in writing, all charges will be billed to the client’s credit card. The Company accepts Visa, MasterCard, Discover, and American Express. Checks or cash payments may be accepted if guaranteed by a valid credit card, with identity verification required for security purposes.
XIII. AIRPORT TRANSFERS
For commercial airport transfers, the rate includes pickup and drop-off, with a fifteen (15) minute grace period. Should delays exceed this grace period, billing will revert to the Company’s prevailing hourly rate. The Company is not liable for delays caused by airline or other automated systems.
XIV. POINT-TO-POINT TRANSFERS
Point-to-point transfers within the Twin Cities metropolitan area will be provided under specified rates. Additional charges will apply for wait times exceeding the grace period or for extra stops.
XV. HOURLY SERVICE
Hourly service requires a minimum charge based on vehicle type, with a minimum of two (2) hours. The vehicle will remain at the client’s disposal for the duration of the service.
XVI. CANCELLATION AND CHANGE POLICIES
Cancellations must be made within the Company’s stated guidelines, generally twenty-four (24) hours prior for standard services and thirty (30) days for premium or specialty vehicles. Failure to comply with cancellation policies will result in full charges for services, as outlined in the original agreement.
XVII. SPECIAL EVENTS AND PEAK DEMAND
Special events and peak demand periods may be subject to premium pricing and extended cancellation notice periods. The Company’s specific terms will apply in such instances.
XVIII. NO-SHOW POLICY
Failure to appear for a scheduled reservation will result in a no-show fee equivalent to the full reservation amount. Clients should contact the Company immediately in the event of any discrepancy to avoid this fee.
XIX. CHAUFFEUR TIP POLICY
A standard 20% gratuity will be added to all charges unless otherwise specified in the client’s corporate agreement. Additional gratuity may be authorized by the client at their discretion.
XX. ARRIVAL TIMES AND DELAYS
The Company is not liable for delays caused by traffic, weather, or other factors beyond its control. No refunds will be issued for delays attributable to such conditions.
XXI. BAGGAGE AND PROPERTY
The Company is not responsible for the handling or safekeeping of personal belongings, including baggage, placed in the vehicle. Clients are advised to secure their belongings.
XXII. PASSENGER CONDUCT
The Company reserves the right to refuse service to clients who are under the excess influence of alcohol and/or drugs, in possession of dangerous substances, or who present a threat to the chauffeur or other passengers. Services may be terminated without refund for violations of this policy.
XXIII. EXCESS CLEANING AND DAMAGE
Clients are financially responsible for any additional cleaning or damage caused to the vehicle during the service. A minimum fee of $250.00 will apply for such instances.
XXIV. ADDITIONAL CHARGES
Clients are responsible for any additional fees, including wait time, tolls, parking fees, and other incidentals as applicable to the service provided.
XXV. MEET AND GREET SERVICES
Meet and greet services at MSP will incur an additional charge of $20.00. Rates with affiliates may vary.
XXVI. HOLIDAY AND OFF-HOUR SURCHARGES
A 25% surcharge will apply for services rendered on holidays or during specified off-hour times and same-day reservations. These surcharges will be applied to the client’s final bill.
XXVII. STAFF ACCOMMODATIONS
For any service requiring overnight travel, clients are responsible for providing appropriate accommodations for chauffeurs as well as a $50 meal per-diem per day. Affiliate policies may vary.
XXVIII. ACCEPTANCE OF TERMS
By engaging the services of the Company, the client acknowledges and agrees to abide by these Terms and Conditions.
SMS Updates Consent:
By submitting a reservation and providing a cell phone number associated with your account, you consent to receive text message notifications related to your reservation. These notifications may include courtesy reminders, alerts when your chauffeur is en route, confirmation of your chauffeur’s arrival, and, if applicable, updates regarding the arrival of passengers at their final destination when transportation is booked on behalf of a third party. Standard message and data rates may apply.
If you wish to opt-out of receiving these text notifications, you may update your preferences by contacting us directly at 612-345-8020.
