Read Loon Limo's Terms and Conditions Carefully
DEPOSITS AND REFUNDS
All deposits are Nonrefundable. Company is not liable in the event of mechanical breakdown while on charter and will only be responsible for making up lost time at a mutually agreed date.
DAMAGE LIABILITY
The client assumes full financial liability for any damage to the limousine caused during the duration of the rental by them or any members of their party. A fee of $100.00 will be assessed for each carpet or seat burn. And a sanitation fee of $250.00 will apply.
ALCOHOL AND DRUG PROHIBITION
Underage Alcohol Consumption and/or drug use is prohibited by law. Any fines incurred will be the responsibility of the client.
TERMINATION OF RUN
The driver has the right to terminate the run (reservation) without refund in the case of blatant indiscretion on the part of the client(s).
SUNROOF STANDING
It is Illegal to stand through the sunroof.
SMOKING PROHIBITION
Smoking is not permitted at any time in any vehicles owned by Loon Limo or their affiliates.
OVERTIME PAY
Overtime pay will apply after the first 15 minutes of prearranged time described on the run sheet.
WINTER DELAYS
Loon Limo nor their affiliates are responsible for delays or the termination of reservation in winter caused by unsafe road conditions (i.e. not salted, accidents, etc.) and no refunds will be issued.
ARTICLES LEFT BEHIND
Loon Limo nor their affiliates accept responsibility for articles left in the limousine.
PAYMENT
Balances will be charged to the card on file after the completion of the services. However, there may be an authorization hold for the full amount of the reservation prior to the commencement of the reservation.
SEATING CAPACITY
Under state and federal laws, the limousine cannot be loaded beyond the legal seating capacity. There are no exceptions to this.
PAYMENT METHODS
Unless otherwise agreed to in writing, total charges incurred are billed to the client’s credit. Loon Limo accepts VISA, MasterCard, Discover and American Express credit cards. Checks or cash may be accepted subject to an authorized credit card guarantee and identity validation for security purposes. Checks may be required to be received in advance to clear prior to date(s) services are rendered. Additional ID verification may also be necessary.
AIRPORT TRANSFERS
The commercial airport transfer rate is based upon a pickup and drop-off without any associated delay or waiting time exceeding fifteen (15) minutes. Your vehicle is dispatched according to the flight’s estimated time of arrival as provided to Loon Limo by each respective airline’s automated system (Loon Limo and its affiliates are not responsible for delays caused by the airline’s automated system or otherwise). Billing shall revert to the prevailing hourly rate in the event the client is delayed, or the waiting time is exceeded, beyond the allotted fifteen (15) minutes grace period. Rates and terms may be different for private FBO’s, service involving international arrivals and service in commercial airports outside the U.S.
POINT-TO-POINT TRANSFERS
Loon Limo and/or its affiliates may provide point-to-point transfer rates for local pickups and drop offs within the immediate Twin Cities service area. Wait time beyond the fifteen (15) minute “grace” period as well as for extra stops or indirect routing are charged additional.
HOURLY SERVICE
Loon Limo and/or its affiliates provide an hourly rate for all other service based on a two (2) hour or more minimum charge (Affiliate minimum may be greater or lesser) with each vehicle having different minimums. Hourly or “As Directed” services allow for multiple stops and wait time as directed by the client. Vehicle will remain with the client or at their stop locations (as parking availability allows) for the entire rental time. Travel time may be charged on a “garage-to-garage” basis.
CANCELLATIONS & CHARGES
Loon Limo understands that cancellations are sometimes necessary and unavoidable. Unless otherwise in writing, the following applies: For local service in the Twin Cities metropolitan area, we generally accept cancellations on sedan & SUV airport transfers without a charge twenty-four (24) hours prior to the scheduled pick-up time. (Affiliate requirements may differ from this policy) Vans, Minibuses, premium and specialty vehicles require no less than a 30-day cancellation notice. (Affiliate requirements may differ from this policy) International cancellations require a minimum 48-hour notice or as noted in your confirmation. Cancellation notices may vary due to local conditions (i.e. weather), event, vehicle type and market area. Time changes made with less than the required notice above will still result in additional and possibly full charges. Example: At 1:30pm a requested change in pick up time from 2:00pm to 4:00pm will result in full charge for the 2:00pm trip and a new charge for the 4:00pm trip.
SPECIAL EVENTS AND PEAK DEMAND
Special events and peak demand periods both locally and in other markets may dictate premium pricing, higher hourly minimums and in some cases multi-day minimums, and additional notice for changes and cancellations.
NO SHOW
If you do not see your chauffeur, please call our office immediately at 612-345-8020 to avoid a no-show fee for the full reservation amount.
CHAUFFEUR TIP POLICY AND FEES
As a convenience to our clients, a 20% gratuity that is paid 100% to the chauffeur is added to your charges, unless your corporate agreement states differently. You may choose to add additional gratuity at your discretion. Please let us know if you choose to pay tip in a different manner. If you are approving an additional gratuity being added to the bill, please confirm via signature and we will adjust the final bill.
ARRIVAL TIME
Loon Limo and its chauffeurs or affiliates always prepare in advance to avoid unnecessary delays in arrival time. However, road traffic and weather conditions are often beyond the reasonable control of the company and the chauffeur. No refunds can be given because of late arrivals due to such conditions or other occurrences out of the reasonable control of the company or chauffeur.
BAGGAGE AND PROPERTY
Loon Limo and/or its affiliates does not assume responsibility for the handling or maintenance of any baggage or other property, nor for any property left in the company’s vehicles. Please always check thoroughly prior to leaving the vehicle for all your personal belongings.
PASSENGER CONDUCT
Loon Limo and/or its affiliates reserves the right to refuse to transport to persons under the influence of or in possession of illegal drugs, as well as those excessively intoxicated, in the possession of firearms or dangerous substances of any kind, or who are, or are likely to become objectionable to other persons or if the chauffeur feels threatened in any way. Under no circumstances are minors allowed to consume or possess alcohol or illegal substances while in a company vehicle. Client shall not interfere with the chauffeur in the discharge of his/her duty or tamper with any apparatus or appliance on the vehicle. In such instances, services will be terminated immediately without refunds.
EXCESS CLEANING AND DAMAGE
If, during or after the transportation service, the company is required to expend an extended amount of time and material to clean the vehicle due to acts of the client or any passenger (i.e., spilling food & drinks, vomiting, prohibited smoking, excessive trash), the company, at its discretion, will charge client additional fees to cover such expense. Damage to the vehicle in any way caused by actions of the client or any passenger will be charged in full to the client. The minimum clean up fee is $250. This fee may vary by Loon Limo affiliates. Please make sure to read and understand their policy.
SMOKING PROHIBITION
Smoking in all Loon Limo and their affiliates vehicles is strictly prohibited. Smoking in the vehicle by the client or any passenger will result in an automatic minimum $250 charge. Damage caused by smoking activity will also be charged to the client.
ADDITIONAL CHARGES
For airport and Amtrak arrivals, Loon Limo offers a 15-minute grace period from the updated gated time. Thereafter, wait time will be charged. Stops. Extra stops, including extra airline stops are charged a minimum $15 per “en-route” stop.
OTHER CHARGES
Other charges include but are not limited to reimbursement for tolls, bridges (in New York City), parking and airport, licensing and event fees, WI-FI and client requested incidentals and amenities.
MEET AND GREET SERVICES
The charge for an individual airport meet & greet at MSP is $20 with Loon Limo. Affiliates may have a different rate.
HOLIDAY & OFF-HOUR SURCHARGE
A 25% surcharge added to the base fare on transfers, will be charged to your bill on the following holidays: New Year’s Day, Thanksgiving Day, Christmas Eve, Christmas & New Year’s Eve. Premium hourly rates may also apply on these holidays and during these off-hours times, as well as during other premium events and dates. A $15 after hours feel will apply between the hours of 11:00 PM and 5:00 AM. Loon Limo affiliates may have different rates than those stated above, and Loon Limo has no control of their pricing and accepts no responsibility for affiliate pricing.
STAFF ACCOMODATIONS
Clients are responsible for providing lodging and meals for chauffeurs or staff on occasions requiring overnight travel. Affiliates of Loon Limo may have a different policy than stated above and Loon Limo makes no claim to knowing their policy and cannot be held liable for any other charges you may incur with affiliates.